Terms

At KERALA.GLOBAL, accessible from https://kerala.global/, we are committed to creating a valuable platform that connects users with Malayalam-speaking businesses and professionals from Kerala. These Terms and Conditions constitute a legally binding agreement between you and KERALA.GLOBAL, governing your access to and use of our directory services.

Transparency

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms. We strive to present these terms in clear, straightforward language so you can fully understand your rights and responsibilities when using our platform.

Our directory serves as a platform that connects users seeking Malayalam-speaking services with verified businesses and professionals who have roots in Kerala or speak Malayalam. Whether you are using our directory to find services or listing your business with us, these terms apply to your interaction with our platform. If you have questions or require clarification about any aspect of these Terms and Conditions, please contact us through our contact page.

Website Usage & Data Collection

KERALA.GLOBAL automatically collects certain non-personally identifiable information through standard log file procedures when you access our website. By using our services, you acknowledge and consent to the collection of technical information including IP addresses, browser information, timestamps, and navigation patterns as described in our Privacy Policy.

You understand and agree that:

Our website employs industry-standard tracking technologies, including but not limited to Facebook Pixels and Google Analytics, to improve site functionality and deliver more relevant content.
Information collected through log files and tracking technologies may be used for website administration, trend analysis, and demographic profiling to enhance our directory services.
While using our website, your browsing behavior may be analyzed to personalize your experience and potentially retarget advertisements to you on other websites and platforms.
You are responsible for managing your privacy preferences regarding tracking technologies through your browser settings and third-party opt-out mechanisms if you wish to limit data collection.
We reserve the right to use aggregated, non-personally identifiable data to improve our services, user interface, and content organization.

KERALA.GLOBAL is not responsible for the privacy practices or content of any third-party websites linked from our directory. We encourage you to review the privacy policies of any external websites you visit through our platform.

Cookies & Tracking

By accessing and using KERALA.GLOBAL, you agree to our use of cookies and other tracking technologies as outlined below:

Consent to Cookie Usage: You acknowledge and consent to the placement of ‘cookies’ on your device when you visit our website. These cookies are necessary for the proper functioning of our platform and help us analyze usage patterns to improve our services.
Types of Cookies: You understand that we employ both essential cookies (required for basic website functionality) and non-essential cookies (used to enhance user experience and analyze usage). Your continued use of our website constitutes acceptance of all cookie types unless you have modified your preferences.
Third-Party Technologies: You agree that we may utilize third-party tracking technologies, including but not limited to Facebook Pixels and Google Analytics, which may collect data about your browsing patterns for advertisement retargeting and service improvement purposes.
User Control Rights: While you have the right to manage cookie preferences through your browser settings or our Cookie Preferences Center, you acknowledge that disabling certain cookies may result in limited website functionality or a diminished user experience.
Cookie Policy Updates: You agree to periodically review our Cookie Policy as it may be updated from time to time. Continued use of our website following any changes constitutes your acceptance of such modifications.

We respect your right to control your data and aim to provide transparent information about how cookies affect your browsing experience. However, by using KERALA.GLOBAL, you agree that certain cookies are necessary for delivering our directory services effectively.

Advertising & Third-Party Services

By accessing and using Kerala.Global, you acknowledge and agree that we display advertisements through Google AdSense, a third-party advertising service operated by Google LLC. Your use of this website constitutes acceptance of the presence of these advertisements and the data collection practices associated with them.

We utilize Google AdSense’s native consent management system to comply with applicable privacy laws including the General Data Protection Regulation (GDPR) and US state privacy regulations such as the California Consumer Privacy Act (CCPA). If you are located in a jurisdiction requiring consent for personalized advertising, you will be presented with a consent notice upon visiting our website, and your continued use of the site following your consent choice constitutes acceptance of the advertising services under those terms.

You acknowledge that Google AdSense may collect and process certain information as described in our Privacy Policy and Google’s Privacy Policy, and you agree to review both policies to understand how your data may be used. You agree not to engage in any fraudulent activity related to advertisements displayed on our website, including but not limited to artificial clicking, automated clicking, click fraud, impression fraud, or any other activity designed to generate invalid ad interactions. Such activities violate our Terms and Conditions and may result in immediate termination of your access to our website and potential legal action.

You acknowledge that Kerala.Global is not responsible for the content, accuracy, or practices of third-party advertisers whose advertisements appear through Google AdSense, and any interactions you have with such advertisers are solely between you and the advertiser. We make no representations or warranties regarding any products, services, or content advertised through our website.

You further acknowledge that while we transmit your consent choices to Google through their native consent management system, Kerala.Global does not control how Google or advertisers use your data once consent is provided, and you agree to hold Kerala.Global harmless from any claims arising from Google’s or advertisers’ data practices. Your consent choices can be modified at any time through the consent management interface, and you are responsible for managing your own privacy preferences.

By using Kerala.Global, you confirm that you are of legal age to consent to data processing in your jurisdiction, or that you have obtained parental or guardian consent if required. These terms regarding advertising are an integral part of your agreement to use our website and are governed by the same laws and dispute resolution procedures as outlined elsewhere in these Terms and Conditions.

Email Data

By providing your email address to KERALA.GLOBAL, you explicitly consent to receive communications from us. This agreement establishes that we may contact you regarding your account, listings, or use of our services through email, telephone, postal mail, or other appropriate channels. You understand that this communication is an essential part of providing our directory services and maintaining the quality of our platform.

Your acceptance of these Terms and Conditions constitutes consent to receive:

Service-related communications about your account, listings, or directory usage
Updates about new features, improvements, or changes to our platform
Information tailored to your interests based on your interactions with our directory
Promotional content about other KERALA.GLOBAL offerings and services
Important notifications regarding our Terms, Privacy Policy, or legal requirements

We may process and store your contact information on secure third-party servers, including those operated by Amazon and Google, which adhere to industry-standard security practices.

You retain control over your communication preferences at all times. While you agree to receive service-related communications as a condition of using our platform, you maintain the right to opt out of marketing or promotional communications at any time by using the unsubscribe link included in every marketing email or by contacting us directly. We commit to honoring all unsubscribe requests promptly in accordance with applicable data protection regulations.

These Terms acknowledge your right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights or modify your communication preferences, you may contact us through our contact page. We will respond to such requests in accordance with applicable laws and our operational capabilities.

You acknowledge that by listing your business or professional services on our directory, certain contact information may be visible to users of our platform. However, we affirm that we will never sell, rent, or transfer your email address or other contact information to unaffiliated third parties for their marketing purposes without your explicit consent.

Phone Numbers

By providing your phone number to KERALA.GLOBAL, you enter into an agreement regarding how this information will be handled and utilized. Your submission of a phone number constitutes consent for us to collect, store, and use this information in accordance with these Terms and our Privacy Policy.

You explicitly agree that we may use your phone number for:

Account verification and security purposes, including protection against automated systems
Service-related communications about your listings or account status
Promotional content that aligns with your demonstrated interests on our platform
Important notifications regarding changes to our Terms, operational updates, or legal requirements

When providing your phone number, you acknowledge and consent to our verification process, which may include:

Receiving a one-time password (OTP) via text message for verification purposes
Being required to complete this verification to access certain features of our directory

You understand and agree that KERALA.GLOBAL may contact you directly via your provided phone number for account management and verification purposes. Our team operates globally, and we utilize Voice over IP (VoIP) telephone technology to facilitate communications with our users. By accepting these Terms, you consent to receiving calls that may originate from various international locations through our VoIP system, which allows our remote team members to provide consistent service regardless of their physical location.

Your consent to receive communications is conditional upon our compliance with applicable telecommunications regulations. We commit to respecting communication timeframes (between 8:00 AM and 9:00 PM in your time zone) and providing straightforward opt-out mechanisms. You understand that by agreeing to these Terms, you are establishing a business relationship that permits us to contact you about our services.

You retain control over communication frequency and can modify your preferences at any time through your account settings or by following the opt-out instructions included in every message. By replying “STOP” to any promotional message, you can immediately cease receiving such communications, though service-critical messages may still be delivered.

We currently utilize TWILIO INC. as our third-party service provider for text message processing and transmission. You agree that we may share your phone number with this provider solely for the purpose of delivering communications you have consented to receive. All third-party providers we engage with are contractually bound to maintain the confidentiality and security of your information.

Financial Data

KERALA.GLOBAL offers premium placement services that require payment processing. By using our paid services, you acknowledge and agree to the following terms regarding financial transactions and payment handling:

Your use of our payment features constitutes agreement that all financial transactions will be processed in US Dollars (USD) regardless of your location or currency preference. When making a payment to KERALA.GLOBAL, you confirm that you are the authorized holder of the payment method being used and that all information provided is accurate and complete.

We utilize STRIPE, a PCI DSS Level 1 certified payment processor, to handle all card transactions. By submitting payment information, you:

Authorize KERALA.GLOBAL to charge the payment method provided for the amount specified
Consent to the sharing of necessary payment information with our payment processor
Acknowledge that your complete financial information is never stored on our servers
Understand that only tokenized data with the last 4 digits will be visible in your account

You may choose from several payment options we accept:

Credit/debit card payments (processed through STRIPE)
Zelle transfers (for US-based customers)
Interac e-transfers (for Canada-based customers)
US bank direct transfers
USD Cashier’s Cheques, Certified Cheques, or business account cheques

Personal checks are not accepted as valid payment methods for our services. All payments are subject to verification and real-time fraud detection protocols before services are activated.

In cases of payment disputes, chargebacks, or refund requests, you agree to first contact KERALA.GLOBAL directly to resolve the issue before initiating any action with your financial institution. We reserve the right to suspend service to any account with disputed charges pending resolution. Our refund policy is detailed in a separate section of these Terms and Conditions.

You understand that KERALA.GLOBAL implements stringent security measures including regular security audits and adherence to Payment Card Industry Data Security Standards. These measures are designed to protect your financial information and maintain the integrity of all transactions conducted on our platform.

When In Doubt, Contact Us

These Terms and Conditions constitute the entire agreement between you and KERALA.GLOBAL regarding your use of our directory services, superseding any prior agreements or understandings. By accessing or using our platform, you acknowledge your acceptance of these terms in their entirety. We reserve the right to modify these Terms and Conditions at any time, with such changes becoming effective immediately upon posting to our website. Your continued use of KERALA.GLOBAL following any modifications indicates your acceptance of the updated terms.

We are committed to transparency and open communication with our users. If you have any questions, concerns, or require clarification regarding any aspect of these Terms and Conditions, please do not hesitate to contact us through our contact page. Our team is dedicated to supporting the Malayalam-speaking community and businesses from Kerala, and we welcome your feedback as we continue to improve our services. Whether you’re a business owner listing your services or a user searching for Malayalam-speaking professionals, we’re here to assist you in navigating our platform and understanding your rights and responsibilities under these terms. Thank you for choosing KERALA.GLOBAL as your trusted directory for connecting with the Kerala expatriate community across the globe.